START YOUR RETURN/EXCHANGE
At HIJABI TINGS, we understand that sometimes items may not meet your expectations. To start your return or exchange process, please follow these steps:
Return Policy:
You have 7 days after delivery to initiate a return or exchange. Customers are responsible for any shipping expenses related to exchanges or refunds.
Gather the Required Information:
Locate your order number, the item(s) you wish to return, and any relevant details regarding the reason for the return.
Contact Our Customer Service:
Reach out to our team through email: info@hijabitings.com.
Package the Item(s):
Carefully pack the item(s) you wish to return, ensuring they are in their original condition and packaging.
Ship the Package:
Follow the instructions provided by our customer service team to send the package back to us. Remember to keep the tracking information for your records.
Wait for Processing:
Once we receive your return, our team will process it and provide you with updates on the status. Depending on the reason for the return, you will either receive a refund or an exchange.
If you have any questions or need further assistance, please don't hesitate to contact us. We're here to ensure a smooth and hassle-free return or exchange experience.